Contact Mounjaro Customer Service
How to Reach a Person at Mounjaro
Verified Contact Information
Toll-Free Number:
-
1-800-545-5979
Customer Service:
-
1-833-807-6576
Legal:
datarights@lilly.com
Privacy Inquiries
privacy@lilly.com
Privacy Inquiries
Mounjaro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Mounjaro Phone Number
1 (800) 545-5979
Average Hold Time
00:04:31
Average Calls duration
6 minutes
Most Popular Mounjaro Email Address
privacy@lilly.com
Mounjaro Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Mounjaro Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Mounjaro Phone Number | 1 (800) 545-5979 |
| Average Hold Time | 00:04:31 |
| Average Calls duration | 6 minutes |
| Most Popular Mounjaro Email Address | privacy@lilly.com |
| Mounjaro Live Agent Availability | 14% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Mounjaro Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Product/ service, request for information and return/ replace |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Mounjaro | First and last name, email or phone number |
Contact Information
Mounjaro Website:
Mounjaro Help Center:
Summary of Mounjaro Customer Service Calls
532
TOTAL
CALLS
CALLS
05:33
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Mounjaro?
Product/ Service Question:
- “Understanding why this medication isnt working”
- “Defective pen”
- “Defective single dose 7.5 - mechanism failure”
Request for Information Question:
- “Information”
- “Speak to a person”
- “To check on my discount card”
Return/ Replace Question:
- “About getting a pen replaced”
- “I am calling because I used to get this medication‘s 33 month supply for one price and I was told it would be the same but now it’s changed and I got a new manufacturer coupon from you guys and it’s not being honored to two different pharmacies”
- “Need replacement pen”
Payments and Charges Question:
- “Discount card for Manjaro”
- “I’m not eligible for your coupon online because I have Medicare for my primary insurance. So I was wondering if there is any other way that I can receive a discount. My cost is $210 with my insurance and I just can’t afford the full price .”
- “Discount information doesn’t work”
Refund Question:
- “Waiting on refund”
- “Refund”
- “Money back”
Cards Question:
- “My Mounjaro savings card. My pharmacy told me at first it went up to $50. They said they got it to go through for $25 this time said there’s so much it runs out of money. Can you help me?”
- “Savings card”
- “My pins don’t work need replacement”
Activation/ Cancellation Question:
- “Cancel”
- “Told to cancel order and the didnt”
- “Want to cancel. Plus the system ordered the cellulite pills. Which i did not order”
Shipping and Delivery Question:
- “Missing order”
- “Never received my second order”
- “Need to email address to send copy of a tracking receipt you requested.”
Account Question:
- “Medication can’t be used because When I unlock to take the shot the button that you press does not go down and it’s no medication in it so apparently it’s a malfunction or something going on with these medication cause it’s three tubes are em”
- “Forgot to take the cap off the insulin need replacement”
- “Defeated mounjaro 5 mg shot. It was locked and when I opened it the the liquid squirted in my face. I was unable to use it.”
Website/ Application Question:
- “Cannot download my Mojarro app”
Staff Question:
- “Customer service”
Other Question:
- “Bad intentions”
- “Bad injections”
- “Medication for weight loss”
Compare Mounjaro Customer Service To
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Mounjaro